- How is my shipping fee calculated?
Shipping fee is calculated by the checkout value of the transaction.
- How do I get Free Shipping?
Free shipping to any single local address in Singapore will be provided for purchases of $50 and above. We will only ship to the address indicated on the checkout page.
- What happens if I enter a wrong address at Checkout?
Please call our main retail shop within 1 day of the order at 6272 1151 (Mon to Fri 9.30am to 5.30pm) with the order number which is indicated with a “#” followed by 4 numbers.
- I have received a damaged / a defective / an incorrect item, what should I do?
Please see point no 3.
- My order status says “Delivered” but I have not received my item.
Please use the tracking number and tracking website provided in your order details to see the delivery status of your parcel. The status will only turn to delivered when someone physically accepts the parcel. You can also contact us at 6272 1151 (Mon to Sun 9.30am to 5.30pm)
- When will I receive my order(s)?
Items will be shipped out within 3 working days upon completion of payment. It usually takes another 2 to 3 days for the parcel to arrive.
- How can I track my order(s)?
Customers will be provided with a tracking number and weblink to track their purchase and estimated arrival date.
- What do I do if there is an unauthorised transaction from my account?
Immediately call the bank that your credit card was linked to and notify us here.
- How do I know if my Order has been confirmed?
When you receive the tracking number for your purchase.
- How do I cancel my order?
Please call our main retail shop within 1 day at 6272 1151 (Mon to Fri 9.30am to 5.30pm) with the order number which is indicated with a “#” followed by 4 numbers.
- What is Pre-Order and how does it work?
Pre-Order is an option which allows you to order an item(s) before the actual stocks arrive. You may identify it with a pre-order label on the product.
- Can I cancel my Pre-Order?
Cancellation of Pre-Order item is not possible until full payment of the product has been made. Kindly note that the cancellation needs to be done before the order is being processed. A refund will be initiated once the cancellation request is successful.
- Do all products have warranty?
There are two ways to check the warranty for your product:
- You can check the warranty details on the product page or
- Contact us here (https://www.ostsome.com/pages/contact-us) with the details of the product.
- How do I go about servicing my product?
Do contact our service and retail centre at 6272 1151 (Mon to Fri 9.30am to 5.30pm).
Some items like GoPro cameras are only covered by international warranty: https://gopro.com/help/SC_GPC_PreLiveAgentFormPage
- If my product is out of warranty, can I still service my product?
There will not be any warranty coverage after the warranty duration, however, we are always available to assist in anyway we can.
- How can I return an item?
We only provide exchange for purchases. Based on a case by case basis, we can facilitate purchase returns if:
- Item delivered is different from the item ordered
- Exchange is not possible due to out of stock issues
- For other issues not listed, please contact us
- How soon will I receive my refund after returning an order?
Refunds will only be refunded to the credit card / Paypal account that the purchase is made from within 1 week.
- Can I return or cancel an item if I have a “Change of Mind” after transaction has been completed?
You will not be able to return an item or cancel the transaction after the item has been shipped out.
However, you will be able to exchange your item under “Change of Mind” if the item is not opened (Still in original packaging)